We'd rather you try Rayzia before you pay than pay and regret it. Design and Vector are free, and Pro comes with a 14-day trial that needs no credit card and ends on its own, so nothing is charged unless you subscribe. If you do subscribe to Pro and it isn't right for you, this is how refunds work.
1. 14-day money-back guarantee
If this is your first Pro purchase (monthly or yearly), you can request a full refund within 14 days of the charge, no questions asked.
2. Renewals
Forgot to cancel before a renewal? Contact us within 14 days of the renewal charge and we'll refund it and cancel the subscription.
3. Cancelling
You can cancel anytime from your account page. Cancelling stops future charges; you keep Pro until the end of the period you already paid for. Outside the cases above we don't prorate partially-used periods.
4. How to request a refund
- Email support@rayzia.com from your account email with the receipt number, or
- use the receipt link in the payment email from Paddle, our merchant of record.
Refunds are processed by Paddle to your original payment method, typically within 5 to 10 business days.
5. After a refund
Your plan returns to Free. Nothing is deleted: your files stay in your account, and everything on your own devices is untouched.
6. Fair use
We may decline refunds that abuse this policy (for example, repeated subscribe-refund cycles). Statutory consumer rights in your country, including EU/UK withdrawal rights, are not affected by this policy.